CHRISTOPHER BRENNAN
San Francisco California • +1 415-425-2355 • chris@chrisbrennanphoto.net • linkedin.com/in/chrisbrennansf • chrisbrennanphoto.net

TECHNICAL SUPPORT ENGINEER  •  Amazon Robotics
Nov 2024 - May 2025 (Contract)

- Specialized in the Storage vertical, troubleshooting complex robotic storage systems in fulfillment centers worldwide
- Leveraged custom dashboards, log streams, and data analysis to diagnose and resolve complex issues
- Led high-severity incident response calls, coordinating with multiple teams for rapid service restoration
- Developed deep understanding of Amazon Robotics hardware and software components
- Collaborated with cross-functional teams in operations & development

TECH STACK: Linux, Docker, Bash, IoT, AWS, CloudWatch, LDAP, SQL, SSH, Wireshark, VPN, MFA, Slack, LLMs

CUSTOMER CARE ENGINEER  •  Witbe
Sept 2022 - Mar 2024 • San Francisco California (Full-time)

- Provided global B2B support for Linux-based QoE robots across on-prem and cloud platforms
- Managed software deployments, incident escalations, and OS updates
- Resolved critical hardware issues, developed detection scripts, and improved analytics dashboards
- Leveraged metrics to provision resources
- Collaborated with R&D teams to address root causes and enhance features
- Troubleshot Python automation and refined operational procedures for scalability
- Pre-release software testing & quality assurance

TECH STACK: Witbox robots, CentOS Linux, SaltStack, Docker, Bash, Python, VPN, VNC, RDP, SSH, SSL, DNS, systemd, InfluxDB, Phabricator, Jira, vSphere, Slack, Teams, Office 365, TeamViewer, Wireshark

CYBERSECURITY CONSULTANT  •  Shypwright, LLC
Dec 2017 - Dec 2018 (Contract)

- Penetration testing of client infrastructure & web application
- Helped bring client to NIST 800-171 ISO/IEC 27001 compliance
- Tested web application to OWASP Application Security Verification Standard
- Coordinated with AWS security teams to run authorized scans & attacks on cloud infrastructure

TECH STACK: Kali Linux, OWASP ZAP, Burpsuite, Nikto, Dirbuster, Nmap, Metasploit, AWS

IT CONSULTANT  •  Panamex Group
Mar 2005 - Feb 2012 (Contract)

- Created virtual desktop environment for international team collaboration
- Desktop support for all hardware & software systems

TECH STACK: Microsoft Remote Desktop, VPN

COLOR TECHNICIAN  •  World Golf Tour
Nov 2009 - Oct 2010 (Full-time)

- Color correction, retouching, masking, collision mapping and compositing in Adobe Creative Suite
- Documented bugs in Adobe Lightroom and worked with Adobe dev team to resolve them
- Calibrated workstation displays in color controlled ambient light environment

TECH STACK: Lightroom, Photoshop, Creative Suite, Bridge, Wacom Tablet, Color Calibration Hardware

SYSTEMS ENGINEER  •  NuSpectra Multimedia, Inc.
Feb 2003 - Oct 2009 (Full-time)

- Administration of HP-UX UNIX, Redhat Linux, Mac OS X, Windows NT systems
- Built & deployed a wireless camera system on top of the San Francisco Bay Bridge to monitor traffic flow
- Software support for proprietary wireless pan/tilt/zoom camera systems and surveillance systems
- Web development

TECH STACK: UNIX, Linux, Windows, Wireless, Optics, remote access

IT CONSULTANT  •  Oysterbed Home
Jan 2003 - Dec 2006 (Freelance)

- Desktop support
- Network administration
- Web development

TECH STACK: Filemaker Pro, Windows XP

FRONTEND WEB DEVELOPER  •  Group Delphi
Jan 2006 - Jun 2006 (Contract)

- Frontend development for Adobe.com customer portal

TECH STACK: Adobe Creative Suite

NETWORK ENGINEER  •  Park Merced
Dec 2002 - Aug 2003 (Contract)

- Designed & implemented wide area network connecting multiple sites with T1 circuits and Cisco routers

TECH STACK: Cisco, Windows XP

SYSTEMS ADMINISTRATOR  •  Kosmos Internet
Jun 1999 - Dec 2001 (Full-time)

- Administration of T1, ISDN, and hundreds of 56k dialup circuits
- Systems administration of Cisco IOS, Netopia, BSD/OS, BSDi UNIX, Red Hat Linux, Windows 95, 98, NT4, 2000 Server & Workstation
- Network security auditing, server patching, intrusion detection, intrusion forensics
- Tape backup & disaster recovery
- Provision & deployment of bare-metal servers
- Web development

TECH STACK: BSDi UNIX, Redhat Linux, Windows 95/98/NT, Cisco, ISDN, T1, Tape, Rack-mounted infrastructure

COMPUTER TECHNICIAN  •  Future Automation
Jan 1998 - Jun 1999 (Full-time)

- In-house and onsite computer repair technician
- Installation, configuration, maintenance of several large scale customer networks
- Implemented and maintained multiple services including dial-up internet access, web hosting, email and DNS
- Web development & graphic design

TECH STACK: Dial-up local ISP, Apache, IIS, ISDN, DNS, FTP, Exchange Server, Windows NT, Windows 95, Windows 98

UNIVERSITY OF CENTRAL FLORIDA - Computer Science
CCNP Cert (Jun 2001)

Cisco Certified Network Professional

CAPE CORAL HIGH SCHOOL - Cape Coral, FL
High School Diploma (May 1997)