EXPERIENCE

Technical Support Engineer Amazon Robotics Nov 2024 - May 2025
Remote | Contract
  • Specialized in the Storage vertical, troubleshooting complex robotic storage systems in fulfillment centers worldwide
  • Leveraged custom dashboards, log streams, and data analysis to diagnose and resolve complex issues
  • Led high-severity incident response calls, coordinating with multiple teams for rapid service restoration
  • Developed deep understanding of Amazon Robotics hardware and software components
  • Collaborated with cross-functional teams in operations & development
Technologies: Linux, Docker, Bash, IoT, AWS, CloudWatch, LDAP, SQL, SSH, Wireshark, VPN, MFA, Slack, LLMs
Customer Care Engineer Witbe Sept 2022 - Mar 2024
San Francisco, California | Full-time
  • Provided global B2B support for Linux-based QoE robots across on-prem and cloud platforms
  • Managed software deployments, incident escalations, and OS updates
  • Resolved critical hardware issues, developed detection scripts, and improved analytics dashboards
  • Leveraged metrics to provision resources
  • Collaborated with R&D teams to address root causes and enhance features
  • Troubleshot Python automation and refined operational procedures for scalability
  • Pre-release software testing & quality assurance
Technologies: Witbox robots, CentOS Linux, SaltStack, Docker, Bash, Python, VPN, VNC, RDP, SSH, SSL, DNS, systemd, InfluxDB, Phabricator, Jira, vSphere, Slack, Teams, Office 365, TeamViewer, Wireshark
Cybersecurity Consultant Shypwright, LLC Dec 2017 - Dec 2018
Remote | Contract
  • Penetration testing of client infrastructure & web application
  • Helped bring client to NIST 800-171 ISO/IEC 27001 compliance
  • Tested web application to OWASP Application Security Verification Standard
  • Coordinated with AWS security teams to run authorized scans & attacks on cloud infrastructure
Technologies: Kali Linux, OWASP ZAP, Burpsuite, Nikto, Dirbuster, Nmap, Metasploit, AWS
IT Consultant Panamex Group Mar 2005 - Feb 2012
Oakland, California | Contract
  • Created virtual desktop environment for international team collaboration
  • Desktop support for all hardware & software systems
Technologies: Microsoft Remote Desktop, VPN
Color Technician World Golf Tour Nov 2009 - Oct 2010
San Francisco, California | Full-time
  • Color correction, retouching, masking, collision mapping and compositing in Adobe Creative Suite
  • Documented bugs in Adobe Lightroom and worked with Adobe dev team to resolve them
  • Calibrated workstation displays in color controlled ambient light environment
Technologies: Lightroom, Photoshop, Creative Suite, Bridge, Wacom Tablet, Color Calibration Hardware
Systems Engineer NuSpectra Multimedia, Inc. Feb 2003 - Oct 2009
San Francisco, California | Full-time
  • Administration of HP-UX UNIX, Redhat Linux, Mac OS X, Windows NT systems
  • Built & deployed a wireless camera system on top of the San Francisco Bay Bridge to monitor traffic flow
  • Software support for proprietary wireless pan/tilt/zoom camera systems and surveillance systems
  • Web development
Technologies: UNIX, Linux, Windows, Wireless, Optics, remote access
IT Consultant Oysterbed Home Jan 2003 - Dec 2006
San Francisco, California | Freelance
  • Desktop support
  • Network administration
  • Web development
Technologies: Filemaker Pro, Windows XP
Frontend Web Developer Group Delphi Jan 2006 - Jun 2006
Alameda, California | Contract
  • Frontend development for Adobe.com customer portal
Technologies: Adobe Creative Suite
Network Engineer Park Merced Dec 2002 - Aug 2003
San Francisco, California | Contract
  • Designed & implemented wide area network connecting multiple sites with T1 circuits and Cisco routers
Technologies: Cisco, Windows XP
Systems Administrator Kosmos Internet Jun 1999 - Dec 2001
Orlando, Florida | Full-time
  • Administration of T1, ISDN, and hundreds of 56k dialup circuits
  • Systems administration of Cisco IOS, Netopia, BSD/OS, BSDi UNIX, Red Hat Linux, Windows 95, 98, NT4, 2000 Server & Workstation
  • Network security auditing, server patching, intrusion detection, intrusion forensics
  • Tape backup & disaster recovery
  • Provision & deployment of bare-metal servers
  • Web development
Technologies: BSDi UNIX, Redhat Linux, Windows 95/98/NT, Cisco, ISDN, T1, Tape, Rack-mounted infrastructure
Computer Technician Future Automation Jan 1998 - Jun 1999
Winter Garden, Florida | Full-time
  • In-house and onsite computer repair technician
  • Installation, configuration, maintenance of several large scale customer networks
  • Implemented and maintained multiple services including dial-up internet access, web hosting, email and DNS
  • Web development & graphic design
Technologies: Dial-up local ISP, Apache, IIS, ISDN, DNS, FTP, Exchange Server, Windows NT, Windows 95, Windows 98

EDUCATION

University of Central Florida May 2001 - Jun 2001
CCNA & CCNP Certifications | Orlando, FL
  • Cisco Certified Network Professional
  • Cisco Certified Network Associate
Cape Coral High School May 1997
High School Diploma | Cape Coral, FL
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